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ISO 20000 Consultant for IT Service Management System

ISO/IEC 20000, the international standard for service management, is the first formal worldwide standard, specifically aimed at Information Technology Service Management industries. ISO/IEC 20000 is likely to become a basic business requirement, in the same way as ISO 9001.

A principal constraint of ISO 20000-1:2018 when implementing or assessing the conformance of an IT Service Management System (ITSMS) is the number of mandated processes; these are often worded such that they require auditor interpretation and agreement with the auditee.

The standard for IT service management system is designed by ISO for proving that an organization has implemented best practices and is using them consistently across the organization.

ISO 20000, which has two main parts both with the general title Information technology - Service management, enables IT service providers to identify how to enhance the quality of service they deliver to their customers, both internally and externally. Part 1 of the ISO/IEC 20000 standard lays out a specification for a service management system (SMS),while Part 2 provides guidance on SMS implementation.

ISO/IEC 20000 helps organizations benchmark how they deliver managed services, measure service levels and assess their performance.

ISO 20000-1:2018 Certification

The ISO 20000 Certification services are provided by Punyam.com, which is a leading ISO 20000 consultant in India. After an organization is successfully audited for implementation of ISO 20000 system, certifying body, which is accredited to provide certificate under the ISO 20000:2018, issues ISO 20000 certificate to the organization. After successful completion of pre-assessment and registration (final) assessment, this certificate is issued for 3 years. Surveillance audits are conducted by the certifying body within the period of 3 years at the interval of 6 months, 9 months or 12 months depending upon the nature and size of the organization. The ISO 20000 certification is preferred by an organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled. An organization who achieves the ISO 20000:2018 certifications can provide consistent approach to all its service providers to monitor measures and review its service management processes and services.

Our Strength for Information Security Management System Consultancy

  • We have a team of highly- experienced ISO consultant and globally certified lead auditors for Consulting Services
  • Our team is having graduate/master degree of Engineering/management having more than 15+ years of experience in management system implementation for clients.
  • Our consultants provide handholding support to clients in development and implementation of policies, plans, controls, documentation and record-keeping as well.
  • 100+ Information Security Management System implementation in various industries in 10+ countries.
  • Implemented 7000+ Man-days ISMS projects successfully
  • We follow the latest standard industry best practices for ISMS implementation
  • 100+ Editable documents for various management systems have been sold to our global clients
  • 1000+ personnel of clients and other individuals trained by our consultants for awareness, system implementation and auditor training through online/class room.
  • Our ISMS consultants work with more than 50 leading International & National Certification Bodies such as BV; BSI; TUV; DNV; SGS; Lloyds; ISOQAR; NABL; IAS; UKAS, etc.
  • Our clients had got benefits of continuous improvements and business excellence with use of our practical approach in consultancy projects.
  • In our ready to use ISMS documentation package we provide 150+ editable sample document templates with more than 400 pages.