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ISO 10002 Consultant for Customer satisfaction and complaints handling

ISO 10002:2018 is an international standard provides guidance in defining and implementing processes to monitor and measure complaint handling in organization. It is intended for use by organizations regardless of type, size or product provided. The focus of this standard is on customers' satisfaction. It adopts quality management system to enhance the customer satisfaction. The standard not only helps in handling the customer complaints but also helps in converting the customer complaints as an opportunity to improve the quality of the service. ISO 10002 Certification in India is gaining more attraction towards the organizations to enhance customer satisfaction by handling complaints in smart way.

To achieve ISO 10002:2018 certification, organisations can take help from our ISO 10002 Consultant who has rich experience in the field of implementation of this standard. Our team of ISO 10002 consultants is able to bring a wealth of experience from working with a wide range of organisations. They will work with you to provide a working system that is tailored to your organisation's needs and prepare you for your ISO 10002:2018 audit.

How to Achieve ISO 10002:2018 Certification?

The ISO 10002:2018 Certification process and time required is vary as the type and size of the organization. ISO 10002:2018 certificate is issued by certifying body, which is accredited to provide certificate under the ISO 10002:2018. The ISO 10002 certification is issued for the period of 3 years after successful completion of pre-assessment and registration (Final) assessment. The ISO 10002 certificate is valid till 3 years from the date of issue. Surveillance audits are conducted by the certifying body within the period of 3 years at the interval of 6 Months, 9 Months or 12 Months depending upon the nature and size of the organization. Upon completion of 3 years, renewal audit is done for new 3 years cycle.

Our Strength for Quality Management System Consultancy

  • We have a team of highly- experienced ISO consultant and globally certified lead auditors for Consulting Services
  • Our team is having graduate/master degree of Engineering/management having more than 15+ years of experience in management system implementation for clients.
  • Our consultants provide handholding support to clients in development and implementation of policies, plans, controls, documentation and record-keeping as well.
  • 1000+ Quality Management System implementation in various industries in 15+ countries.
  • Implemented 7000+ Man-days QMS projects successfully
  • We follow the latest standard industry best practices for QMS implementation
  • 200+ Editable documents for various management systems have been sold to our global clients
  • 1000+ personnel of clients and other individuals trained by our consultants for awareness, system implementation and auditor training through online/class room.
  • Our QMS consultants work with more than 50 leading International & National Certification Bodies such as BV; BSI; TUV; DNV; SGS; Lloyds; ISOQAR; NABL; IAS; UKAS, etc.
  • Our clients had got benefits of continuous improvements and business excellence with use of our practical approach in consultancy projects.
  • In our ready to use QMS documentation package we provide 150+ editable sample document templates with more than 400 pages.